FRONT DESK

FRONT DESK

OUR FRONT DESK – YOUR TOURIST SERVICE CENTER

our front desk is open between 8am – noon and 3pm – 9pm, we are happy to be there for any assistance you might need. in case you arrive after 9pm give us a call so we’re aware and you’re not getting locked out.

 

CONTACT

phone: +41 (0) 33 853 10 82
e-mail

 

MEANS OF PAYMENT

to pay the hotel bill, we prefer

  • cash
  • ec-direct (maestro)
  • postcard
  • v-pay

of course we also accept the following credit card

  • mastercard
  • visa
  • jcb

 

INSTRUCTIONS & INFOS ABOUT OUR HOTEL OPERATION AND GRINDELWALD

 

reservations confirmation

to confirm your reservation, we need a valid credit card number with expiry date. this can be given to us by phone +41 (0) 33 853 10 82 or email.

 

our cancellation policy

if cancelled or modified up to 14 days before date of arrival, a fixed amount of chf 20.– per room will be charged. if cancelled or modified later or in case of no-show or early departure, the total price of the reservation will be charged.we strongly recommend the closure of cancellation insurance.
a fixed amount of chf 20.– per room will be charged on your creditcard on the day of booking.
these cancellation conditions are independent of weather conditions.

PERIOD FROM 25.12.2021 TO 02.01.2022
cancellations and changes made up to 20 days prior to the date of arrival will be charged at a cost of chf 20 per room. later cancellations, changes, no-shows or early departures will be charged at the full amount.

 

payment options

to settle the hotel bill we prefer cash or debit card.

check in

check-in from 3 to 9pm
in case of later arrivals we ask you to inform us in advance. we charge 30.00 chf per room for late check-in (from 9 – 11pm). arrival after 11pm is not possible!

check out

check-out from 8 – 11am
late departure possible (until 12am) at an extra charge of 30.00 chf per room

pick up service

on the day of your arrival, you can use the local bus (bus terminal next to the train station) from the train station to the lauberhorn. it’s free with the hotel reservation. if there is no local bus at your arrival time, we will pick you up at grindelwald train station (3 – 9pm). for the pick-up service, please call us as soon as you arrive at grindelwald station

local bus

summer – the bus stop lauberhorn is directly in front of the hotel, on the bus line 121 to oberer gletscher/grosse scheidegg. the local bus is free with the guest card.
winter – the ski bus stop lauberhorn is directly in front of the hotel. the bus runs every 15 min and takes you to firstbahn for the cablecar to first, to the train station for the ski train to kl. scheidegg and to männlichenbahn·for cablecar to männlichen.

about 30m below the hotel lauberhorn, the ski slope grindel (valley descent first-grindelwald) passes by!

parking

there is free parking for guests directly in front of the hotel.

breakfast

from 07.30 – 10.00am breakfast buffet is served with local fresh products.

luggage storage

if you want to do something else on the day of departure, you can leave your luggage with us, a shower is also available.

pets

we are not equipped for four-legged animals, pets are not allowed.

services

if you want to move actively in grindelwald or need mountain rail tickets, just contact us.

restaurants

  • the restaurant Alpenblick is 300m below the hotel lauberhorn (4 minutes by foot) alpenblick
  • the hotel Kirchbühl has two different restaurants (8 minutes by foot) kirchbühl
  • if we book for you in the restaurant Wetterhorn, a free pick-up and drop-off service is included wetterhorn

links

  • further information about the jungfrauregion can be found here grindelwald
  • do you need a ski- or snowboard instructor? here you will find more information grindelwaldsports
  • do you still lack the mountainbike or ski equipment? we recommend you the following backdoorshop and rentwork