OPERATOR OF THIS WEBSITE
beni & conny kaufmann
obere gletschertalstrasse 41
WEB DESIGN, CODING, SEO
The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages. Our website contains links to the websites of third parties (“external links”). As the content of these websites is not under our control, we cannot assume any liability for such external content. The content and works published on this website are governed by the copyright law.
Hotel Lauberhorn AG, Obere Gletscherstrasse 41, 3818 Grindelwald manages the Hotel Lauberhorn and is the operator of the www.hotel-lauberhorn.ch website and is therefore responsible for the collection, processing and use of your personal data and for ensuring that data processing complies with applicable data protection legislation. Your trust is important to us, which is why we take the issue of data protection seriously and ensure appropriate security. It goes without saying that we comply with the legal provisions of the Federal Data Protection Act (FADP), the Ordinance to the Federal Data Protection Act (FADP), the Telecommunications Act (TCA) and any other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR).
So that you know what personal data we collect from you and for what purposes we use it, please take note of the information below.
Data processing in connection with our website
When you visit our website, our servers temporarily store every access in a log file. The following technical data is recorded without your intervention, as is generally the case with every connection to a web server, and is stored by us until it is automatically deleted:
- the IP address of the requesting computer
- the name of the owner of the IP address range (usually your Internet access provider)
- the date and time of the access
- the website from which the access was made (referrer URL), if applicable with the search word used
- the name and URL of the file accessed
- the status code (e.g. error message)
- the operating system of your computer
- the browser you use (type, version and language)
- the transmission protocol used (e.g. HTTP/1.1)
- your username from a registration/authentication
The collection and processing of this data is done for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability on a permanent basis and to enable the optimization of our internet offer as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 para. 1 lit. f DSGVO.
The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive website use for the purpose of clarification and defense and, if necessary, used in the context of criminal proceedings for identification and civil and criminal action against the users concerned. This is our legitimate interest in data processing within the meaning of Art. 6 Para. 1 lit. f DSGVO.
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
Use of the contact form
You have the possibility to use a contact form to get in touch with us. For this we need the following mandatory information:
- First and last name
- E-mail address
We use this data as well as a telephone number voluntarily provided by you only to be able to answer your contact request in the best possible and personalized way. The processing of this data is therefore necessary within the meaning of Art. 6 para. 1 lit. b DSGVO for the implementation of pre-contractual measures or is in our legitimate interest pursuant to Art. 6 para. 1 lit. f DSGVO.
Opening a customer account
To make bookings on our website, you can order as a guest or open a customer account. When registering for a customer account, we compulsorily collect the following data:
- First and last name
- Postal address
- Telephone number
- E-Mail address
The collection of this and other data voluntarily provided by you (e.g. company name) is for the purpose of providing you with password-protected direct access to your basic data stored with us. You can view your previous and current bookings or manage or change your personal data..
The legal basis for processing the data for this purpose is the consent you have given us in accordance with Art. 6 (1) lit. a DSGVO.
Booking on the website, by correspondence or by phone call
If you make bookings either via our website, by correspondence (email or letter post) or by telephone call, we require the following mandatory data for the processing of the contract:
- First and last name
- Postal Address
- Telephone number
- Credit Card information
- E-mail address
Booking portal Simple Booking
You can make a room reservation or booking directly through this website. This is done through an external provider. When using the booking links you will be taken to Simple Booking redirected. Here it goes to the Privacy Simple Bookings.
Cookies – Tracking Tools
For the purpose of demand-oriented design and continuous optimization of our website, we use the web analytics service of Google Analytics. In this context, pseudonymized usage profiles are created and small text files that are stored on your computer (“cookies”) are used.
The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us. In addition to the data listed under item 1, we may thereby receive the following information:
- Navigation path that a visitor follows on the site
- the time spent on the site or sub-page
- the sub-page on which the website is left
- the country, region or city from which access is made
- terminal device (type, version, color depth, resolution, width and height of the browser window)
- Returning or new visitor
The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to the use of the website and the Internet for the purposes of market research and demand-oriented design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf.
Disable Google Services (Browser Plugin)
The provider of Google Analytics is Google Inc, a company of the holding company Alphabet Inc, based in the USA. Before the data is transmitted to the provider, the IP address is truncated by activating IP anonymization (“anonymizeIP”) on this website within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these cases, we ensure through contractual guarantees that Google Inc. maintains a sufficient level of data protection. According to Google Inc., in no case will the IP address be associated with other data concerning the user. For more information about the web analytics service used, please visit the Google Analytics website. Instructions on how to prevent the processing of your data by the web analysis service can be found at http://tools.google.com/dlpage/gaoptout?hl=de.
We have activated the IP anonymization function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
You can find more information on the handling of user data at Google Analytics Privacy
Order data processing
We have concluded an order data processing agreement with Google and fully implement the strict requirements of the data protection authorities when using Google Analytics.
Google Fonts are used on this website. For technical reasons, however, your IP address must be transmitted to Google so that the fonts can be transferred to your browser. You can find more information from Google about Google Fonts here.
Update: Since July 1, 2023, the Google Fonts of our websites are loaded locally from our web server
We use Google’s reCaptcha service to determine whether a human or a computer is making a particular entry in our contact or newsletter form. Google uses the following data to check whether you are a human or a computer: IP address of the terminal device used, the website you visit with us on which the captcha is embedded, the date and duration of the visit, the recognition data of the browser and operating system type used, Google account if you are logged in to Google, mouse movements on the reCaptcha areas and tasks that require you to identify images. The legal basis for the described data processing is Art. 6 (1) lit. f of the General Data Protection Regulation. There is a legitimate interest on our side in this data processing to ensure the security of our website and to protect us from automated entries (attacks).
This website uses the Google Maps API, a map service provided by Google Inc (“Google”), to display an interactive map. By using GoogleMaps, information about your use of this website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may transfer the information obtained through Analytics & Maps to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Data processing in connection with your stay
Data processing for the fulfillment of legal reporting obligationsn
Upon arrival at our hotel, we may require the following information from you and your companions:
- First and last name
- Postal address and canton
- Date of birth
- Place of birth
- Official identification card and number
- Arrival and departure date
- Room number
We collect this information in order to fulfill legal reporting obligations, which arise in particular from the hospitality industry or police law. Insofar as we are obliged to do so under the applicable regulations, we forward this information to the competent police authority.
Our legitimate interest within the meaning of Art. 6 (1) lit. f DSGVO lies in the fulfillment of the legal requirements.
Recognition of purchased services
If you obtain additional services during your stay (e.g. make use of the mini-bar or the pay-TV offer), we will record the subject of the service and the time of the service for billing purposes. The processing of this data is necessary in terms of Art. 6 para. 1 lit. b DSGVO to process the contract with us.
Storage & exchange with third parties
Central storage and linking of data
We store the data specified in items 2-5 and 8-10 in a central electronic data processing system. The data concerning you is thereby systematically recorded and linked for the purpose of processing your bookings and handling the contractual services. For this purpose, we use software from Rebag Data AG, Einsiedlerstrasse 533, P.O. Box 426, CH-8810 Horgen. We base the processing of this data within the framework of the software on our legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO in customer-friendly and efficient customer data management.
We store personal data only as long as it is necessary to use the tracking services mentioned above as well as the further processing within the scope of our legitimate interest. We retain contractual data for a longer period, as this is required by statutory retention obligations. Retention obligations that require us to retain data result from regulations on registration law, on accounting and from tax law. According to these regulations, business communication, concluded contracts and accounting vouchers must be kept for up to 10 years. As far as we do not need these data any more for the execution of the services for you, the data are blocked. This means that the data may then only be used for accounting and tax purposes.
Disclosure to third parties
We only pass on your personal data if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we disclose your data to third parties to the extent necessary in the context of the use of the website and the execution of contracts (including outside the website), namely the processing of your bookings. A service provider to whom the personal data collected via the website is transferred or who has or may have access to it is our web host [name and address]. The website is hosted on servers in [country]. The data is passed on for the purpose of providing and maintaining the functionalities of our website. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
Transfer of personal data abroad
Right of access, rectification, erasure and restriction of processing; right to data portability
You have the right to request information about the personal data that we have stored about you. In addition, you have the right to have incorrect data corrected and the right to have your personal data deleted, insofar as this does not conflict with a legal obligation to retain the data or an authorization that allows us to process the data. You also have the right to demand that we return the data you have provided to us (right to data portability). Upon request, we will also transfer the data to a third party of your choice. You have the right to receive the data in a common file format. You can contact us for the aforementioned purposes via the e-mail address email@example.com. For the processing of your requests, we may, at our discretion, require proof of identity.
We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share a computer with others. We also take internal company data protection very seriously. Our employees and the service companies commissioned by us have been obligated by us to maintain confidentiality and to comply with the provisions of data protection law.
Note on data transfers to the USA
For the sake of completeness, we would like to point out for users who are resident or domiciled in Switzerland that there are surveillance measures in place in the USA by US authorities which generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without any differentiation, limitation or exception based on the objective pursued and without any objective criterion that would make it possible to limit the access of the U.S. authorities to the data and their subsequent use to very specific, strictly limited purposes that are capable of justifying the intrusion associated both with the access to these data and with their use. Furthermore, we would like to point out that in the U.S. there are no legal remedies available to data subjects from Switzerland that would allow them to obtain access to the data concerning them and to obtain its correction or deletion, or that there is no effective judicial legal protection against general access rights of U.S. authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that he or she can make an appropriately informed decision to consent to the use of his or her data.
Right to complain to a data protection supervisory authority
You have the right to complain to a data protection supervisory authority at any time.
Status: 31 July 2023