The place of performance and jurisdiction shall be the domicile of the hotel.
1. Conclusion of contract
The contract comes into effect at the time of booking directly between yourself and our hotel, as a rule with the receipt of the creditcard-details / prepayment. A verbal reservation may also be made in exceptional cases. All rights and obligations arising from the ensuing accommodation contract exist directly and exclusively between the booking party and our hotel.
The specific hotel services are in accordance with the confirmation of reservation. The Hotel acts solely as an agent should the guest require services which are not provided by the Hotel. These services will be invoiced separately.
3. Prices and duty of payment
Prices are shown in the confirmation or pricelist. Bookings can only be accepted with a valid credit card number. Your credit card simply guarantees your reservation. If you give us incorrect credit card details, we will be obliged to cancel your reservation, even if you have automatically received a reservation confirmation. The Hotel is entitled to request a reasonable deposit on conclusion of a contract. The deposit will be taken into account on the hotel charge to be paid or any cancellation fee. You are able to pay your final invoice at the end of your stay in CHF / Euro or with your hotel-accepted creditcard where we charge CHF 5.—for the transaction cost.
4. Terms for cancellations or no-shows
The following cancellation fees are liable should the guest withdraw from the contract: If cancelled or modified up to 18 days (during christmas/new year 21 days) before date of arrival, a fixed amount of chf 20 will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
5. Room occupation and vacation
Check-in from 3pm until 9pm. Please notify us ahed for late arrival. Rooms are to be vacated by 10am on the day of departure. The guest is not entitled to a specific room except when otherwise agreed. Rooms may only be used for the contracted purpose of overnight accommodation. The Hotel reserves the right to terminate the contract without prior notice if the said contract has been concluded using fals or misleading information or the room is not being used for the contractual purpose. We strongly recommend the closure of cancellation insurance.
6. Liability of Hotel
The Hotel bears liability for property brought in by the guest in keeping with legal requirements. The liability claim becomes invalid if the customer does not immediately notify the Hotel after gaining knowledge of any loss or damage. No liability is accepted for minor negligence. The Hotel bears no legal liability to the client for services for which it has acted solely as the agent.
7. Further terms & conditions
Applicable law: the legal relationship between the guest/booking point and the Hotel is subject to Swiss law. Should an individual condition of this contractual relationship become inoperative or void, all other conditions and terms remain effective. The place of jurisdiction is agreed as Interlaken, whereby the Hotel retains the option of going to law at the domicile of the claimant. Should any dispute arise from the interpretation of this document, the original German version is binding.
Grindelwald, August 2018
Obere Gletscherstrasse 41
CH – 3818 Grindelwald
Tel. +41 (0) 33 853 10 82